Shipping policy

Shipping Policy

At VELLVO, we are committed to delivering your order safely, quickly, and reliably across Pakistan. We work with trusted courier partners to ensure a smooth delivery experience from checkout to your doorstep.

🚚 Delivery Time

  • Orders are usually processed within 1–2 business days.

  • Standard delivery generally takes 3–5 business days after dispatch.

  • Delivery times may vary depending on your location, courier service, weather conditions, public holidays, or unforeseen circumstances.

  • Customers in remote areas may experience slightly longer delivery times.

πŸ“¦ Order Processing

Once your order is placed, our team may contact you to confirm your order and delivery details. After confirmation, your order will be packed and handed over to our courier partner.

You may receive an order confirmation and/or tracking information through SMS, WhatsApp, or phone call, depending on the available courier service.

πŸ’΅ Cash on Delivery (COD)

We currently offer Cash on Delivery (COD) for eligible orders within Pakistan.

Payment is collected by the courier at the time of delivery. Please ensure that someone is available at the provided delivery address to receive and pay for the order.

πŸ“ Delivery Areas

We deliver across Pakistan, including major cities and many remote areas. Delivery availability may depend on the service coverage of our courier partners.

πŸ”„ Failed or Returned Deliveries

If an order cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept the parcel, or repeated failed delivery attempts, the parcel may be returned to us.

Additional delivery charges may apply if a customer requests re-dispatch of a returned order.

⚠️ Delays

While we aim to deliver every order within the estimated timeframe, occasional delays may occur due to courier issues, weather, public holidays, high order volumes, or other circumstances beyond our control.

πŸ“ž Need Help?

If you have any questions about your order or delivery, please contact our customer support team. We will be happy to assist you with your order status and delivery concerns.

Thank you for shopping with VELLVO. We appreciate your trust and look forward to delivering a great shopping experience.

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